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General Terms and Conditions
of Use and Sale

Meilisearch Cloud is the hosted version of Meilisearch, our open-source solution.

Meilisearch Cloud is an upgraded and unique application programming interface (“API”), a ready-to-go solution for developers who want a fast and relevant search experience for their end-users (the “Solution” or “Meilisearch”).

Meilisearch is developed by Meili, a simplified joint stock company under French law, having its registered office located 52, boulevard de Sebastopol 75003 Paris (France), registered with the trade and companies register of Paris under number 844 156 364 (the “Company” or “Meilisearch”).

Meilisearch aims at being your search back-end if you want to build a great search experience for your end-users.

Meilisearch is accessible as a Software as a Service (“SaaS”), through the following link.

By using the Solution and the Website you agree to comply with the following general terms and conditions of use and sale (the “T&Cs”) which form a binding contract between you and the Company, giving you access to both the Solution and its website (the “Website”).

By accessing, using or purchasing the Services, you consent to all of these Terms and policies. So, if you do not agree with any of those, please do not access, use or purchase the Services.

1. Prerequisites

You certify that you hold all the rights and authority necessary to agree to the T&Cs in the name of the legal person you represent, if applicable.

2. Description of the Solution

Meilisearch is a blazing fast search engine API. It allows to provide a search as you type experience for anyone using the Solution.

Meilisearch allows to search in any language with typos. It also allows users to highly customize the search and the indexation.

Meilisearch could be used for any user-facing search purposes such as App Search, Site Search, and Database Search.

The extensive list of features is accessible on the documentation.

Meilisearch’s guidelines and description of the Solution are detailed in its documentation (the “Documentation”) made available to you and updated on a regular basis.

Developers upload their own datasets (the “Content”).

Meilisearch should contain only the data you want your end-users to search through.

You have the possibility to choose the server location on which your Content is hosted.

You may subscribe for specific maintenance and support services – which description and prices are disclosed on demand.

You can contact us for any questions or enquiries you may have at the following address: contact@meilisearch.com.

3. Set up and installation

To install the Solution you first need to create an account on the Website.

You must fill in all the information marked as mandatory, such as your name, surname, email address, and pseudonym.

You guarantee that all the information you provide is correct, up-to-date, sincere, and are not deceptive in any way.

You undertake to update this information in your personal space in the event of modification so that it corresponds at all times to the above criteria and is consistent with reality.

Once your account is created, we will send you an email to finalize your subscription.

You are solely and entirely responsible for the use of your username and password to access your account and undertake to do everything to keep this information secret and not to disclose it, in whatever form and for whatever reason.

You do not have a right of withdrawal regarding the subscription to the Solution as soon as its performance has begun before the expiry of a fourteen (14) day cooling off period.

4. License – Intellectual property

Meilisearch grants you, for the duration of the use of the Solution, with a non-exclusive, non-transferable and strictly personal right to use the Solution, in accordance with the T&Cs and the Documentation, and under the conditions and within the limits set out below (“the License”).

Meilisearch holds all intellectual and industrial property rights relating to the Solution and the Documentation. None of them is transferred to you through the use of the Solution.

In particular, the systems, structures, databases, logos, brands and contents of any nature (text, images, visuals, music, logos, brands, databases, etc.) operated by Meilisearch within the Solution and/or the Website are protected by all current intellectual property rights or rights of database producers – to the exclusion of the Content as defined in Article 8.

In particular, you agree not to:

  • translate, adapt, arrange or modify the Solution, export it or merge it with other software;
  • decompile or reverse engineer the Solution;
  • copy, reproduce, represent or use the Solution for purposes not expressly provided for in the present T&Cs;
  • use the Solution for purposes of comparative analysis or development of a competing product.

You may not transfer the License in any way whatsoever without the prior written consent of Meilisearch.

In the event of termination of this License, for whatever reason, you shall immediately cease to use the Solution and the Documentation.

This right of use is subject to the payment by you of the full amount of the usage fees due under the Licence.

This License does not confer any exclusivity of any kind. Meilisearch remains free to grant Licenses to third-parties of its choice.

You acknowledge having been informed by Meilisearch of all the technical requirements necessary to access and use the Solution. You are also informed that these requirements may change, in particular for technical reasons. In case of any change, you will be informed in advance.

You accept these conditions and agree not to use the Solution or its content for purposes other than its original function, and in particular for comparative analysis or development of a competing software.

5. Financial terms

The prices applicable at the date of subscription to the Solution are accessible through the following link.

Unless otherwise stated, prices are in dollars and exclusive of any taxes applicable.

The prices of the Solution may be revised at any time. You will be informed of these modifications by e-mail.

6. Payment conditions

You must pay the agreed price monthly.

Payment is made through Stripe, a secure payment service provider which, alone, keeps your bank details for this purpose. You can access its own terms and conditions at the following address: https://stripe.com/fr/legal.

You (i) guarantee that you have the necessary authorisations to use this payment method, and (ii) undertake to take the necessary measures to ensure that the automatic debiting of the price can be made.

You are informed and expressly accept that any payment delay on all or part of the price at a due date automatically induces, without prejudice to the provisions of Article 10 and without prior formal notification:

  • the forfeiting of the term of all the sums due by you which become due immediately;
  • the immediate suspension of the access to the Solution until full payment of all the sums due;
  • the invoicing to the benefit of Meilisearch of a flat-rate penalty of 5% of the amounts due if the entire sum has not been paid within thirty (30) days after sending a non-payment formal notice;
  • interest for late payment calculated at the monthly rate of 5% calculated on the basis of a 365-day year.

7. Compliant and loyal use of the Solution

You undertake, when using the Solution, to comply with the laws and regulations in force and not to infringe third-party rights or public order.

You are solely responsible for the correct accomplishing of all the administrative, fiscal and social security formalities and all payments of contributions, taxes or duties of any kind, where applicable, in relation to your use of the Solution.

You are informed and accept that the implementation of the Solution requires you to be connected to the Internet and that the quality of the Solution depends directly on this connection, for which you alone are responsible.

You undertake to provide us with all the information necessary for the correct performance of the Solution.

The following are also strictly prohibited: any behaviour which may interrupt, suspend, slow down or prevent the continuity of the Solution, any intrusion or attempts at intrusion into the Solution, any unauthorised use of the Solution's system resources, any actions likely to place a disproportionate load of the latter, any infringement on the security and authentication measures, any acts likely to infringe on the financial, commercial or moral rights of Meilisearch or the users of the Solution, lastly and more generally, any failing in respect of these T&Cs.

It is strictly prohibited to make financial gain from, sell or transfer all or part of the access to the Solution and to the information and data which is hosted and/or shared therein.

8. Content

You alone are responsible for the Content you upload though the Solution.

Your Content remains, under all circumstances, your full and exclusive property. It may not be reproduced and/or otherwise used by Meilisearch for any purpose other than the strict supply of the Solution.

You grant, as necessary, to Meilisearch and its subcontractors, a non-exclusive, worldwide, free and transferable license to host, cache, copy, display, reproduce, and distribute the Content for the sole purpose of performing the contract and exclusively in association with or in connection with the Solution.

This license shall automatically terminate upon termination of our contractual relationship, unless it is necessary to continue hosting and processing the Content, in particular in the context of implementing reversibility operations, and/or in order to defend against any liability claims and/or to comply with rules imposed by laws and regulations.

You guarantee Meilisearch that you have all the rights and authorisations necessary to use and publicise such Content and that you can grant Meilisearch and its subcontractors with a license under these terms.

You undertake to publish only legal content that does not infringe on public order, good morals, third-party’s rights, legislative or regulatory provision and, more generally, is in no way likely to jeopardise Meilisearch's civil or criminal liability.

You further declare and guarantee that by creating, installing, downloading or transmitting the Content through the Solution, you do not infringe third-parties’ rights.

You also agree not to publicise the following (this list is not exhaustive):

  • content which is pornographic, obscene, indecent, shocking, defamatory, insulting, violent, racist, xenophobic or revisionist;
  • content which infringes intellectual property;
  • content damaging to the image of a third-party;
  • content which is dishonest, deceitful or proposes or promotes illegal, fraudulent or deceitful activities;
  • and, more generally, content likely to infringe on the rights of third-parties or be prejudicial to third-parties, in whatever way and in whatever form.

You undertake to indemnify Meilisearch for all financial consequences that Meilisearch may have to bear as a result of a breach from you of the above-mentioned terms.

You acknowledge and accept that Meilisearch cannot be held responsible for the Content.

9. Accessibility of the Solution

Meilisearch undertakes to supply the Solution with diligence and according to best practice, it being specified that it has an obligation of means to the exclusion of any obligation of result, which you expressly acknowledge and accept.

Meilisearch will make its best efforts to ensure that the Solution is accessible at all times, with the exception of cases of unavailability or maintenance.

You acknowledge that you are informed that the unavailability of the Solution may be the result of (a) a maintenance operation, (b) an urgent operation relating in particular to security, (c) a case of “force majeure” as defined under article 1218 of the French Civil code, or (d) the malfunctioning of computer applications of Meilisearch's third-party partners. Meilisearch undertakes to restore the availability of the Solution as soon as possible once the problem causing the unavailability has been resolved. It is specified that at the end of the period of unavailability, Meilisearch will make accessible the Solution and the Content as they existed at the last date of backup carried out by Meilisearch before the date of the beginning of unavailability of the Solution.

Meilisearch undertakes in particular to carry out regular checks to verify the operation and accessibility of the Solution. In this regard Meilisearch reserves the right to interrupt access to the Solution momentarily for reasons of maintenance. Similarly, Meilisearch may not be held responsible for momentary difficulties or impossibilities in accessing the Solution and/or Website, the origin of which are external to it, “force majeure”, or which are due to disruptions in the telecommunications network.

Meilisearch does not guarantee that the Solution, subject to a constant search to improve their performance, will be totally free from errors, defects or faults.

Meilisearch will make its best effort to resolve any technical issue you may have in due diligence.

Meilisearch is not bound by maintenance services in the following cases:

  • your use of the Solution in a manner that does not comply with its purpose or its Documentation;
  • unauthorised access to the Solution by a third-party caused by you, including through your negligence;
  • your failure to fulfil your obligations under the T&Cs;
  • implementation of any software package, software or operating system not compatible with the Solution;
  • failure of the electronic communication networks which is not the fault of Meilisearch;
  • your refusal to collaborate with Meilisearch in the resolution of the anomalies and in particular to answer questions and requests for information;
  • voluntary act of degradation, malice, sabotage;
  • deterioration due to a case of “force majeure”.

You will benefit from the updates and functional evolutions of the Solution decided by Meilisearch and accept them from now on.

You cannot claim any indemnity or hold Meilisearch responsible for any of the reasons mentioned above.

10. Violations – Sanctions

In the event of a violation of any provision of these T&Cs or more generally in the event of any violation of any laws and regulations of your making, Meilisearch reserves the right to take any appropriate measure including but not limited to:

  • suspending access to the Solution;
  • terminating the contractual relationship with you;
  • deleting any of your Content;
  • informing any authority concerned;
  • initiating a legal action.

11. Personal data

In the context of the use of the Solution and the Website, Meilisearch may collect and process certain personal data, including: your name, surname, email address, banking information, address, telephone number, IP address, connection and navigation data and data recorded in cookies (the “Data”).

Meilisearch ensures that the Data is collected and processed in compliance with the provisions of French law no. 78-17 of 6 January 1978 on data processing, data files and individual liberties, and the Regulation no 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “Data Protection Laws”), and in accordance with its Privacy Policy available at the following link.

The Privacy Policy is an integral part of the T&Cs.

You and your end-users are invited to consult the Privacy Policy for a more detailed explanation of the conditions of the collection and processing of the Data.

In particular, Meilisearch undertakes to use only server hosting providers, in case they are located outside the European Union, who present sufficient guarantees as to the implementation of the technical and organizational measures necessary to carry out the processing of your end-users’ Data in compliance with the Data Protection Laws.

In accordance with the provisions of the Data Protection Laws, your end-users have the right to access, rectify, delete, limit or oppose the processing of the Data, the right to define guidelines for the storage, deletion and communication of the Data after his death and the right to the portability of the Data.

Your end-users can exercise these rights by e-mail to the following address: privacy@meilisearch.com, or by post at the address indicated at the beginning of these T&Cs.

Meilisearch undertakes to guarantee the existence of adequate levels of protection in accordance with the applicable legal and regulatory requirements. However, as no mechanism offers absolute security, a degree of risk remains when the Internet is used to transmit Data.

Meilisearch will notify the relevant authority and/or the person concerned of any possible violations of Data under the conditions provided by the Data Protection Laws.

12. Third-parties

Meilisearch may under no circumstances be held responsible for the technical availability of the websites operated by third-parties which you would access via the Solution or the Website.

Meilisearch bears no responsibility with regard to the content, advertising, products and/or services available on such websites; reminder is given that these are governed by their own conditions of use.

13. Duration

The Solution is subscribed for an indefinite duration and is payable monthly.

You may unsubscribe from the Solution at any time directly through the Solution or by writing to the following address: contact@meilisearch.com.

There will be no reimbursement of the sum paid in advance.

14. Representation and warranties

The Solution and Website are provided on an “as is” basis and Meilisearch makes no other warranties, express or implied, and specifically disclaims any warranty of merchantability and fitness for a particular purpose as to the Solution provided under the T&Cs. In addition, Meilisearch does not warrant that the Solution and Website will be uninterrupted or error free.

Other than as expressly set out in these terms, Meilisearch does not make any commitments about the Solution and Website’s availability or ability to meet your expectations.

15. Liability

In no event shall Meilisearch be liable for:

  • any indirect damages of any kind including any potential loss of business;
  • any damage or loss which is not caused by a breach of its obligations under the T&Cs;
  • disruptions or damage inherent in an electronic communications network;
  • an impediment or limitation in the performance of the T&Cs or any obligation incumbent on Meilisearch hereunder due to “force majeure”;
  • the Content;
  • contamination by viruses or other harmful elements of the Solution, or malicious intrusion by third-parties into the system or piracy of the Solution;
  • and, more generally, your own making.

Meilisearch’s liability for any claim, loss, damage or expense resulting directly from any negligence or omission in the performance of the Solution shall be limited for all claims, losses, damages or expenses and all causes combined to the amount paid by you during the last twelve (12) months preceding the claim.

Any other liability of Meilisearch shall be excluded.

Moreover, Meilisearch shall not be liable if the alleged fault results from the incorrect application of the recommendations and advice given in the course of the Solution and/or by the Documentation.

Meilisearch may use the name of the Customer and its logo as a factual reference to the fact that the Customer is or was a customer, on its website and in pitch materials, without the prior written consent of Customer.

16. Complaint

For any complaint related to the use of the Solution and/or the Website, you may contact Meilisearch at the following address: contact@meilisearch.com.

Any claim against Meilisearch must be made within thirty (30) days following the occurrence of the event that is the subject of the claim. Failing this, you may not claim any damages or compensation for the alleged breach.

Meilisearch undertakes to make its best efforts to respond to the complaints transmitted within a reasonable period of time in view of their nature and complexity.

17. Modification of the T&Cs

Meilisearch reserves the right to adapt or modify the T&Cs at any time by publishing an updated version on the Solution and the Website.

Meilisearch shall inform you of such modification no later than fifteen (15) days before the entry into force of the new version of the T&Cs.

Any modification of the T&Cs made necessary by a change in the applicable law or regulations, a court decision or the modification of the functionalities of the Solution and/or the Website shall come into force immediately.

The version of the T&Cs applicable are the ones in force at the date of use of the Solution and/or the Website.

If you do not accept the amended T&Cs, you must unregister from the Solution according to the conditions laid down under Article 13 within the fifteen (15) days period mentioned above.

18. Language

Should there be a translation of these T&Cs in one or more languages, the language of interpretation shall be French in the event of contradiction or dispute as to the meaning of a term or a provision.

19. Applicable law

The T&Cs are governed by French law.

20. Jurisdiction

In the event of dispute as to the validity, interpretation and/or execution of these T&Cs, the parties agree that the Paris law courts shall be exclusively competent to rule on them, unless contrary imperative rules of procedure exist.

21. Coming into force

The T&Cs entered into force on 18 mars 2022.